1. Communicate. Clearly let others know what you and they can expect
  2. Listen. Listen more than you talk
  3. Follow-through.  Keep your promises and expectations
  4. Own-up.  When you or a subordinate fall short take personal accountability
  5. Trust.  You have to trust others for them to trust you
  6. Respect.  Respect others regardless of their position
  7. WYSIWYG.  Be a what you see is what you get person
  8. Loyalty.  Be loyal to others and they will trust you
  9. Empathize.  Good or bad put yourself in their shoes
  10. Recognize.  Remember the small thing
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